Quality Assurance Incident Coordinator


Customers served (external and internal): all clients, any member of the LifeROOTS Team, board members, all vendors, suppliers and any other members of the public.


Role Summary:  Provide Department of training to internal staff and external registered trainees for DOH; ANE and internal incidents. Initiates and implements quality improvement activities as appropriate. Educates and trains staff/employees as to their specific role and function to meet our mission objectives and achieve overall success for LifeROOTS.


Principal Accountabilities: (essential job functions)

  1. Provide DOH required and quality training (ANE) to LifeROOTS staff and registered external trainees.
  2. Keep updates on all ANE/Incident training and reporting requirements. Update the Director of Quality on any changes in the requirements/standards or process.
  3. Maintains DOH Incident Report Training Certification and ANE TRAIN THE TRAINER certificate.
  4. Tracks and document all of LifeROOTS staff and their ANE training requirements. Communicate to the individual staff and their Director/Supervisor when they are required to train.
  5. Assist the Director of Quality Assurance in overseeing and directing the company’s quality outcomes measurement and performance system.
  6. Acts as consumer representative, to include client complaints, development, distribution and analysis of consumer surveys, and coordination of client meetings, as necessary.
  7. Publishes results of the consumer surveys for Senior Leadership review with recommendations for quality improvement.
  8. Follows-up on all CAIR reports to assure incident resolution; maintain incident logs associated trend analysis.
  9. Maintains DOH Incident Report Training Certification.
  10. Attend Metro Quarterly Training Meeting to stay updated on training material and standards
  11. Ensures compliance with all applicable internal/external quality assurance requirements.
  12. Assist with the company’s Compliance Officer and HIPAA Privacy Officer.
  13. Ensures compliance with the company’s Master Compliance List.
  14. Develops, recommends and writes policies and procedures that address the quality assurance process and company initiatives related to quality assurance and or incident management.
  15. Reviews, prioritizes, develops and implements continuous quality improvement (CQI) projects.
  16. Produces CQI trending and aggregate data reports.
  17. Establish a method of work measurement for setting basic times and hence standard times for All Ability One employees.
  18. Complies with all applicable LifeROOTS, Inc. policies and procedures.
  19. Ensures that areas identified for quality improvement are addressed with time framed corrective action plans that are monitored and trended.
  20. Assures compliance with all Federal, State and Local standards specific to the operating and service delivery of the company’s contractual requirements.
  21. Responsible for the company’s quality assurance program and ensures that all department-applicable quality assurance requirements are fulfilled.
  22. Responsible for participation in the company’s Health and Safety program and ensures that all department-applicable safety requirements are fulfilled.
  23. Prepares the department’s strategic planning quarterly/semi annual reports.
  24. Performs other related duties as assigned by the Director of Quality Assurance.


Essential Skills and Experience:

  1. High School Diploma required- BA/BS preferred
  2. Knowledge of person-centered principles and values
  3. Experience teaching adults with disabilities and/or special needs
  4. Advocate and encourage self-advocacy for all participants
  5. Must be familiar with a variety of the field’s concepts, practices, procedures and agency requirements.
  6. Relies on extensive experience and judgment to plan and accomplish goals. Leads and directs the work of others.  A wide degree of creativity and latitude is expected.


Beneficial Skills and Experience:

  1. Incident Coordinator should have strong interpersonal and communication skills.
  2. Time Management: Proven ability to manage one’s own time.
  3. Monitoring: Proven practice of monitoring/assessing performance of oneself, other individuals, or organization to make improvements or take corrective action.
  4. Service Orientation: Actively looking for ways to help people.
  5. Experience working in high performance teams and performing as a proven strong team player.
  6. Commitment to company values.

Conditions of Employment:

  1. Background check
  2. Must have a valid and current driver’s license, good driving record and must maintain current proof of automobile insurance as required by applicable state law.
  3. Routinely operates a company vehicle while on company business.
  4. Must be at least 18 years of age.


Physical Challenges:

  1. Regular and consistent use of keyboard and mouse.
  2. Additional challenges may arise, at which time LifeROOTS, Inc. may revise this job description.
  3. Must be physically able to perform the essential functions of the position without hazard to self or others.
  4. The work is mostly sedentary; some walking, standing, bending, and carrying of light items not exceeding 50 pounds.


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